Refund & Returns
OVERVIEW
Our refund and returns policy lasts 30 days after purchase. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
SALE ITEMS:
Only regular priced items may be refunded. Sale items cannot be refunded.
CANCELLATION OF AN ORDER:
When we try to deliver the goods to our customers as quickly as possible, we will prepare the shipment for shipment from the moment the customer places the order. For this reason, we cannot accept any cancellation request after placing the order. Thanks for your understanding.
THE PRODUCT NEVER ARRIVED:
Our estimate of the shipping time is between 7-10 days, not counting the preparation and shipping of the products which is between 1 to 3 days, so please if your products have not arrived max 15 days Please give it more time up to 25 days max as there are some situations we cannot control like weather and mail delays. If your products have not arrived after 25 days, we will give you a 100% refund instantly.
DAMAGED ON ARRIVAL:
if your product arrived damaged, please take photos and videos and send them to our customer support at [email protected]. After verification of the support and confirmation of the case, you will have two options: we will send you a new product or give you a 100% refund.
DEFECTIVE OR BROKEN MANUFACTURER AFTER USE:
You have 30 days after the arrival of your product to report any problem with your product, if the product does not work during this period or is defective, you can return it to us at your expense and we will refund the amount. total per store credit so that you can reorder your new product.
CHANGE OF OPINION:
You have 30 days after receipt of your product to return it to us. if you want to process you need to contact us at: [email protected] we will send you a return address, please keep in mind that we only accept returns for products that are not used, washed and need to be in their original packaging.
EXCHANGES:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 50 Dikeman Street, Brooklyn, New York, 11231.
WRONG PRODUCT:
If you received the wrong product, you have 30 days to return it to us at your expense and we will give you a 100% refund.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
SHIPPING RETURNS:
To return your product, you should mail your product to: 50 Dikeman Street, Brooklyn, New York, 11231
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NEED HELP?
Contact us at [email protected] for questions related to refunds and returns.
We usually respond within a few hours between (9 am -5pm) Monday to Friday
Address: 50 Dikeman Street, Brooklyn, New York, 11231
Phone: +1 316-398-7727
